Don't see your question here? Let us help. Please contact the Membership Department at (423) 648-6085 or e-mail for more information.

Is my membership good from the time of purchase for a calendar year?

Your membership is valid for one year from the date of purchase, so you receive a full 12 months of Creative Discovery Museum fun. If you buy your membership in May of 2008, then your membership will be active until the end of May 2009.

How can I purchase a membership?

Purchasing a membership is easy. Any of these four simple steps will start you down the road to a year's worth of fun.

1. Purchase a membership at the ticket desk on your first visit.
2. Call the Membership Department at (423) 648-6085 and charge by phone using your Visa, Mastercard, Discover, or American Express.
3. Complete the Application online.
4. Print the Membership Application and mail with your check, credit card number, or money order to: Creative Discovery Museum, Membership Department, P.O. Box 6339, Chattanooga, TN 37401-6339.

When will I receive my membership card?

Please allow 2-3 weeks to receive your cards. If you haven't received your card after this time period, please contact the Membership Department at (423) 648-6085, or e-mail us at membership@cdmfun.org.

Can I visit before I receive my card?

Sure! You can come to Creative Discovery Museum with a photo ID if you've purchased a membership. Just email us at membership@cdmfun.org or call us at (423) 648-6085 (Monday - Friday, 9 a.m. - 5 p.m.) to let us know you're coming so we can notify the front desk. You'll just need your Photo ID. Please note, however, that you cannot visit museums in the reciprocal program until you get your card, as your participation in the program is identified by a sticker on your membership card.

How many membership cards will I receive?

Members receive three membership cards, but you can request additional cards if needed.

Why do I have to show a photo ID with my membership card?

To protect our members, should their card be lost or stolen. Also, since we are a nonprofit organization that relies heavily on membership and attendance for support, we must prevent misuse of membership cards.

Can I lend my membership card to a friend or family member?

No. Memberships are non-transferable and are valid only for the persons whose names appear on the membership. However, the "My Family +1" and the "Grandparents + 1" membership levels do allow the option of one additional person using the card, should you have an additional adult who would like to bring your children to the museum.

Can I use my membership to bring my church group or girl scout troop?

No. Memberships are not suitable for groups or transferable to other people who are not listed on your membership application.

How do I add extra guests to my membership?

You may add one extra unspecified adult to the "My Family" or "Grandparents & Me" membership for an additional $25. Up to three adults are allowed per membership.

Do guests of members receive a discount?

Yes, members who bring guests receive a $2 discount off guest tickets. Members must accompany their guests to receive the discount.

How can I replace a lost or stolen membership card?

You can request a replacement membership card by contacting the Membership Department at (423) 648-6085 or by making a request at the Museum's Ticket Desk. At this time there is no fee for replacement cards.

Can I renew my membership online?

Yes. Just fill out the online membership application. It's helpful if you include your current membership ID number, shown on your membership card, but not necessary.

I've already renewed my membership but I continue to receive renewal notices. Should I be concerned?

Not really. Sometimes the payment and the renewal notice simply cross in the mail. But if you have renewed your membership and get more than one renewal notice, please contact the membership department at (423) 648-6085 with any concerns.

Is my Creative Discovery Museum membership good at other museums?

If you have purchased a "Nationwide Family" membership, your Creative Discovery Museum membership card will be honored at 100 other children's museums across the US that participate in the Association of Children's Museums' reciprocity program.

Do members receive free parking?

No. We are not able to offer free parking to our members at this time. There is plenty of parking in lots and garages around the Museum. They charge a fee of $5 or more depending on the time of year.

Is there a cooperative membership with the Tennessee Aquarium & IMAX Theater?

No. We are separate organizations and have no joint memberships for purchase. However, discount combo and triple value tickets can be purchased on-line.

I have a question that's not on this page. Now what?

If you haven't found the answer you need on this page, feel free to call us any time in the membership department at (423) 648-6085 and we'll do our best to help you out. Or you can email membership@cdmfun.org if it's after office hours and we'll get back to you as soon as we can.