Welcome Back

Welcome Back

Published On:
Kyrstin Hill

Creative Discovery Museum is committed to keeping its visitors, staff and volunteers as safe as possible. The Museum has implemented policies and procedures to make sure families have a fun, but safe, experience. On this page, you'll find information on what to expect when your family visits CDM. When you and your family are ready, we can't wait to have a CDM Playdate!

Play It Safe

CDM will continue to "Play It Safe" by implementing new policies and procedures to keep our visitors, staff and volunteers safe.

Timed Tickets
  • All visitors, including members, must have a timed ticket prior to visiting Creative Discovery Museum. CDM will be open from 10 a.m.-1 p.m. and 2 p.m.-5 p.m. Tickets can be purchased or reserved at cdmfun.org/tickets.
Masks and Face Coverings
  • Since face coverings are one of the most effective ways to prevent the spread of COVID-19, all staff, visitors and volunteers ages 5 and up regardless of vaccination status will be required to wear an approved mask. The Museum reserves the right to request medical documentation if a visitor refuses to wear a mask due to a stated medical condition. If you or any member of your group require a medical exemption, you must email or phone us at least 72 hours in advance so we can make reasonable accommodations for your visit.  Please email us at akb@cdmfun.org or call 648-6048. Such visitors who are approved to enter the Museum without a mask must adhere to strict social distancing requirements for the protection of themselves and others. Please also bring alternative face coverings (scarves, etc.) to wear whenever this is medically possible, again for the protection of yourself and others if you cannot wear a mask due to a medical condition.
  • Due to the structure of certain programs and Museum spaces, masks will be required and medical exemptions will not be permitted in the following: Art Studio, Make It Workshop, Auditorium, Programs including Destination Discovery, workshops, birthday parties, camps, STEAM Club for Homeschool and PlayGym
  • Children ages 2-4 will also be encouraged to wear masks or face coverings.
Health Screenings
  • CDM will conduct a daily health screening of all staff using the Ascend Health App. Sick employees will not be allowed in the building.
  • Before entering the building, visitors will also undergo a health screening including a no contact temperature check. Sick visitors will not be allowed in the Museum. If a member of your party is feeling ill, please contact CDM to reschedule your visit at (423) 756-2738.
Capacity and Distancing
  • In order to maintain social distancing, daily capacity will be limited to 20 percent of the building’s normal capacity.  Limits will also be placed on the capacity of each exhibit gallery.
  • We are requiring all guests to adhere to our social distancing guidelines posted throughout the Museum.
  • Event, program and workshop capacities will be limited.

Hygiene and Cleaning
  • Hand washing will be encouraged with 10 additional hand sanitizing and hand washing stations.
  • CDM staff will be cleaning exhibits and high traffic surfaces throughout the day and will conduct a deep cleaning each day between 1:00 p.m. and 2:00 p.m.  
  • Ick Buckets continue to be available in exhibits. If a child in your party puts a toy in their mouth, please place the toy in the Ick Bucket.
  • All exhibits will be open for play and exploration.
  • Some special programming areas will be closed, such as Culinary Corner.
  • Restrooms have been converted to family restrooms to allow for one family unit at a time.
  • Water fountains will be closed except for the no contact refill stations. Disposable cups will be available.
  • Cafe Dino-mite is closed until further notice. Vending machines are available and will be cleaned frequently. Food purchased from the vending machines must be eaten outside.
  • No outside food or drink will be allowed in the building.
  • The Museum Shop will be open and limited to three family units at a time.
  • The elevator will be open. We encourage visitors to practice social distancing and limit uses to one family unit at a time.
  • Wheelchairs will be available and sanitized after each use.
  • Sensory Bags will be available and sanitized after each use.

CDM’s reopening policies and procedures are based on recommendations from the Centers for Disease Control and Prevention and align with local and state reopening guidelines. In addition, CDM vetted their policies and procedures with local pediatrician Dr. Jennifer Keates Baleeiro, a Pediatric Hematology-Oncology doctor with Erlanger Hospital, and local infectious disease specialists. The Museum will continue to evaluate its new measures and make changes to the guidelines as needed.

COVID-19 Warning

We have taken enhanced health and safety measures—for you, our other guests, and our employees. Please follow all posted instructions while visiting Creative Discovery Museum. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention (CDC), senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting Creative Discovery Museum, you voluntarily assume all risks related to exposure to COVID-19.